Just in case you were wondering the status of the Macy's Christmas boots debacle...here's the scoop. Since we had Monday off of work (love random banking holidays) and my husband no longer goes to work, we decided Macy's must be dealt with that very day. First, a phone call....nothing. Just voicemail. So Chris decides to drive to Macy's and take care of the boots issue and I chicken out, claiming I'm too busy working on our taxes (I don't like confrontations and didn't want any part of the wrath he was about to unleash on the store manager) and let him go up there by himself. Chris leaves and comes home about 30 minutes later.....fairly calm and says "no dice". WHAT????? How can you go up there in person with this obviously easy to fix issue (it's called a refund and a genuine I'm sorry for your trouble) and come home with no resolution? Well, he says they could only refund him the shipping because they couldn't verify that the boots had been returned. Weird, I thought that metal box at each check out was called a computer and contained all kinds of useful information on their inventory and customers. Hmmm. So, a few hours later he gets a call. It's MACY's!!!!!!! They actually called him back! And they verified the boots had indeed been returned like he's told them the last 85 times he's called. But, unfortunately, they need his physical card to process the refund. Also weird, because we own a business and we occasionally refund people's money and we don't require them to come see us in person to show us their credit card for a refund. Must be a Macy's thing (kind of like they are the only store on the planet that doesn't forward their bills to "please forward to" addresses customers have on file) - I guess it makes perfect sense. So, more on Friday....he is making another trip up there to get the refund.
By the way - this is a lot of trouble for a pair of boots I have never even seen. Still boycotting Macy's for now. More to come later.
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